Shipping policy

We provide full shockproof worldwide shipping for all vinyl, CD and music merchandise. Records are fragile and easily scratched or deformed during long cross-border transit, so we adopt exclusive multi-layer dust-proof, anti-pressure packaging for every order.

Each vinyl is fitted with brand new inner and outer poly sleeves, wrapped in thick bubble wrap, sandwiched between rigid cardboard sheets to prevent bending, then placed in thickened reinforced cartons filled with kraft paper buffer. All CDs are individually packed with anti-scratch sleeves and stored in sturdy small cartons. Every parcel is marked with obvious fragile warning stickers and double checked before sealing.

All orders will be rechecked, cleaned and packed within 1–3 working days after payment confirmation. Weekends and public holidays are not counted in processing time. After dispatch, a tracking number will be sent to your registered email for real-time logistics checking.

All import duties, local taxes and customs clearance fees shall be borne by buyers. We supply complete customs documents to assist clearance. Delivery times are estimated only; delays caused by customs inspection, logistics backlog, bad weather and policy changes are beyond our control, and we will not take responsibility for relevant losses.

If you receive damaged parcels, scratched/warped vinyl, cracked CD cases, wrong albums or missing accessories, contact customer service within 48 hours with your order number and clear photos or videos. We will quickly confirm the issue and offer full refund, free replacement and partial compensation as after-sales solutions.